Privacy Policy:

We are concerned about how your information is used and shared, and we appreciate your trust that we will handle it carefully and sensibly. This document demonstrates how we treat your personal information obtained from websites, services, stores, applications and partners.

Mirasul collects and processes large volumes of data, working to protect and privacy it. When using Mirasul Services, its partners or when doing business with a retailer that uses Mirasul Services, you agree to the terms of this Privacy Policy and, when applicable, Mirasul’s Terms of Service.

1 – Personal information controllers

Mirasul is the controller and operator of personal data collected and processed by automated systems or provided by users themselves.

We collect your information to provide necessary business services and continually improve our products and services.

These are the types of personal information we collect:

1. Information you provide to us: We receive and store the information you provide to us in the registration and navigation systems on our portals. You can choose not to provide certain information, but in that case you may not be able to benefit from many of our Mirasul Services.
2. Automatic information: We automatically collect and store some types of information about your browsing, making it more objective and appropriate, including your interaction with the content and services provided by Mirasul Services. Like many websites, we use cookies and other unique identifiers and collect certain types of information when your browser or device accesses Mirasul or partner Services and other content provided on other websites, partners of Mirasul.
3. Information from other sources: We may receive information about you from other sources, such as updated delivery information and address information from our carriers, which we use to correct our records and deliver your next delivery more easily. Furthermore, we receive information from Mirasul’s supplier hub to speed up the delivery of your products and services. We also collect data about how and when you access your account and the Mirasul platform, including information about the device and browser you use, your network connection, IP address.

We will also use your personal data in other cases, as long as you give us express permission.

2 – Supplier data

When using Mirasul Services, our partners agree to act with the consent of their customers for the use of their personal data by Mirasul.

Furthermore, if sensitive and protected data is collected, such as: medical or health history, racial, political opinion, religious, trade union or sexual orientation data, the express consent of your customers must be obtained for the use of this personal data. sensitive.

3 – Partner data

Partners are companies that have agreed to Mirasul’s terms and that send us their customer data to process orders, deliver products and provide Mirasul Services.

Your name is collected; Company Name; social network identifiers; phone numbers; address; purchase data; email; CNPJ, CPF; State registration and passwords (Used to grant access and stored in encrypted form, without visibility of this information in clear text).

We also collect data from your account when you access the Mirasul platform, including information about the device and browser you use, your network connection, IP address and information about how you browse.

This data is used to grant you access to our Services, improve them and to protect you against fraud or hackers.

We will also use your personal data in other cases, as long as you give us express permission.

4 – Data processing

We process your personal information to service, provide, develop and improve the products and services we offer to our customers. These purposes include:

1. Purchase and delivery of products and services. We use your personal information to receive and organize orders, deliver products and services, confirm payments and communicate with you about orders, products, services and promotional offers.
2. Supply, correction and improvement of Mirasul Services. We use your personal information to offer functionalities, analyze performance, correct errors and improve the usability and effectiveness of Mirasul Services.
3. In some cases, we collect and use your personal information to comply with legal requirements. For example, we collect merchant location information and information for identity verification and other purposes from sellers.
4. We use your personal information to communicate with you regarding Mirasul Services through various channels: telephone, email, chat, etc.
5. We do not use information that directly identifies you to show interest-based ads.
6. We process personal information to prevent and detect fraud and abuse in order to protect the security of customers, third parties and partners.
7. We may ask for your consent to process your personal information for a specific purpose. When you agree to the processing of your personal information for a specific purpose, you can revoke your consent at any time and we will stop processing your data for that specific purpose.
8. We are committed to protecting our Users’ personal data and have implemented technical and organizational measures to help protect the security of your personal data. However, keep in mind that no system is completely secure. Therefore, we use the following tools and mechanisms: methods and market standards to encrypt and anonymize the data collected; we maintain the environment with controlled access and security; we use authentication to access records capable of individualizing the person responsible for processing and accessing the data collected as a result of the use of the Platform, indicating the exact moment, duration, identity of the employee or person responsible for access and the data subject to processing, based on the records connection and access to applications.

5 – Children’s data will not be collected

If you are under 18, you may only use our services with the express consent of your parents or legal guardians. Otherwise, data will not be collected from children under 18 years of age.

If we become aware that we have collected personal data from a child or young person, we will take reasonable steps to delete the personal data in question. To do this, it may be necessary to delete the account relating to that child or teenager.

6 – When and why do we share this data with third parties?

Mirasul works with several partners and service providers, where, in some cases, it will be necessary to share personal data with them, which are also subject to this Privacy Term and follow practices as protective as those described in this Term.

Personal data may also be shared with the company that acquires our business through incorporation, acquisition, bankruptcy, dissolution, reorganization or other occasion that will be communicated in advance.

Mirasul will always request your consent before sharing your personal data with third parties for specific purposes. Mirasul is responsible for all subsequent transfer of personal data to third parties, in accordance with the General Personal Data Protection Law and the European Personal Data Protection Regulation (GDPR).

We do not share, disclose, sell, rent or otherwise provide personal information to companies that do not operate on the Mirasul Platform.

7 – Cookies and browsing data

A cookie is a data file that may contain a unique identifier. Cookies are sent by a website to your browser and stored on your device. We assign a different cookie to each device that accesses our website. We use cookies to recognize your device and offer a personalized experience on our websites or Services, which may be used as part of our Services or those of partners.

8 – Means we collect data

When you search for or purchase products or services in our stores or from partners using our platform; add or remove an item from your cart; makes an order or uses Mirasul Services; view or use content on a device or through a service or application, provide information in your user account; chat or otherwise interact with our service; provides data access permissions or interacts with a Mirasul service; offers products or services on the Mirasul Platform; communicate with us by telephone, email or otherwise; in a support request or form for our services; creates and evaluates our services or those of our partners; manage or create Product Availability alerts with our partners.

In this way, we may collect the following data: your name; address; phone number; Payment Information; your age; your location information; your IP address; addresses and telephone numbers of people listed in your Addresses; other people’s email addresses; content of reviews and emails sent to us; personal description and photo in Your profile; information and documents on identity and suitability; corporate and financial information.

9 – You have access to your data

You can access your information, including your name, address, profile information, settings on the website where you registered. You can contact our channels to obtain better information about your data.

10 – Reason for data processing

Retailers and Billing and Delivery Company: when making purchases and/or sales on the Platform, User data will be shared with Retailers who sell their products through the Marketplace, credit card administrators, payment receiving institutions, transport companies, so that the amounts due are computed, an invoice is issued, and the products are delivered to the address indicated by the User.

Marketing Agency: when using the Platform, the User’s data may be provided to a marketing agency hired by Mirasul, so that advertisements and offers can be forwarded to the User.

Information Security Service Company: User data will be provided to the contracted company to guarantee the security of your information.

Transactions and Corporate Changes: we will share your personal data when we sell or negotiate the sale of our business to a buyer or potential buyer.

In the case of transactions and corporate changes involving Mirasul or we negotiate the sale of our business to a buyer or potential buyer, in which case the transfer of information will be necessary for the continuity of services and delivery of products.

10.1 – Compliance with law and data protection authorities:

1. We will share your personal data when we believe, in good faith, that it is necessary to comply with a legal obligation under applicable law or to respond to valid legal process, such as a search warrant, order court or a subpoena.
2. We will also share your personal data if we believe, in good faith, that it is necessary for our legitimate interests, or those of a third party, in matters of national security, law enforcement, litigation, criminal investigation, fraud prevention, protecting the security of any person, or to prevent death or imminent physical harm, provided that we consider that such interest does not prevail over the User’s interests or fundamental rights and freedoms that require the protection of the User’s personal data.

11 – Data conservation and deletion

We retain the User’s personal data as long as necessary to provide Mirasul services and for legitimate and essential business purposes, such as maintaining the performance of the Platform, making business decisions about features and offers based on data, complying with our legal obligations , and better meet the needs of our customers. We retain some of the User’s personal data while they remain a User of the Platform. At the User’s request, we will delete your personal data so that it does not identify you, except if it is legally permitted or mandatory to maintain certain personal data, including situations such as the following:

If we are required to keep personal data for our legal, tax, auditing and accounting obligations, we will retain necessary personal data for the period required by applicable law, where necessary for our legitimate business interests, such as fraud prevention or to maintain the safety of our Users.

12 – Changes to this Privacy Policy

Eventually, we may make changes to this Policy, when we will make a visible and appropriate communication according to the circumstances, for example, by presenting a visible communication on the Platform or by sending an email to the User. We may send a communication to the User in advance.

Therefore, it is essential that the User makes sure to read any communication carefully

If the User wants to know more about this Policy and how the Platform uses their personal data,Click hereto contact us.